SERVICE

What are your hours of operation?
How is Excel Towncar different from a Taxi service?
What kind of services will Excel Towncar provide?
What is your "Service Guarantee"?
Does Excel Towncar provide service only in the Seattle region?
Do you accept international orders?
What kind of vehicles do you have?
Who are your chauffeurs?
How do I find my chauffeur?
Can I get the same chauffeur each time I use Excel Towncar?
What does the chauffeur do while I am at my meeting or appointment?
What if my flight is delayed? Will the chauffeur wait?
What if I am unable to arrive in time for a reservation?
How can I cancel a pick up, and what is your cancellation policy?
How far in advance should I book my ride?
For a pick up early in the morning, when should I call?
What is your policy on waiting time?
Once I submit a reservation will I get a confirmation?
Can anyone alter my reservation?
How much is the gratuity?
Do you provide child car seats?

BILLING

How do you charge?
When will I be charged, and can I pay with cash?
Do I pay the chauffeur?
When will you charge my credit card?
Which credit cards does Excel Towncar Inc. accept?
What is your credit card processing procedure?
How can I be sure that my credit card is secure?
What is your policy on tipping the driver?
Do you have a minimum charge?
Do regular clients receive discounts?

ACCOUNT

What are Excel Towncar account benefits?
How do I create an account?
How do I edit my account information?
What if I forgot my password?